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For existing customers, provide feedback on your services or make a request. You can also ask billing or payment-related questions here.
Emterra wants you to have all the information you need at your fingerprints, so we’ve put together answers to our most frequently asked questions. Some of our answers will vary depending on the services offered in your area – be sure to consult your local municipality's waste management resources.
If your recycling was not picked up, please contact your local Emterra office as soon as possible to notify our team.
Upon providing your address, our teams will ensure that your waste is picked up in a timely manner. View a list of Emterra locations
Holiday collection schedules vary per city and holiday. Consult your municipality's collection schedule for detailed updates on your curbside collection.
You will find a copy of your collection schedules on our website where you can search by location
note that sometimes, due to extenuating circumstances, pickup dates and times may vary.
At Emterra, we offer the following:
We appreciate all feedback to help develop and improve our services. To submit feedback of on one of our sites or employees, please email firstname.lastname@example.org with further details. You can also leave a Google Review for a particular Emterra site by searching for the site on Google.
Safety is of the utmost importance to us at Emterra. If you've had an unsafe experience with one our crew members, please email email@example.com with further details including time and location, and the truck number if possible.