Menu
USA Flag

Emterra Group Customer Service

Sidebar menu
Image

If you still haven’t found what you’re looking for, tell us!

We want to safely and professionally deliver to you, quality, reliable and value-added service. Do you have a question about Emterra, need a new service or do you have a question about your existing service?  We’re listening!

Request a quote

Speak to us about new or additional services.
Request a quote

Customer service

For existing customers, provide feedback on your services or make a request. You can also ask billing or payment-related questions here.
Customer service

Frequently Asked Questions

Emterra wants you to have all the information you need at your fingerprints, so we’ve put together answers to our most frequently asked questions. Some of our answers will vary depending on the services offered in your area – be sure to consult your local municipality's waste management resources.

Collections

MISSED COLLECTIONS

If your recycling was not picked up, please contact your local Emterra office as soon as possible to notify our team.

Upon providing your address, our teams will ensure that your waste is picked up in a timely manner. View a list of Emterra locations

HOLIDAY COLLECTIONS

Holiday collection schedules vary per city and holiday. Consult your municipality's collection schedule for detailed updates on your curbside collection.

REGULAR COLLECTIONS

You will find a copy of your collection schedules on our website where you can search by location

note that sometimes, due to extenuating circumstances, pickup dates and times may vary.

Bins & Containers

What types of bins/containers do you have for sale/rental?

At Emterra, we offer the following:

  • Front end bin
  • Roll off bin
  • Compactors
  • Totes and baskets

View our full list of products

Feedback

I'd like to leave a review for an Emterra site.

We appreciate all feedback to help develop and improve our services. To submit feedback of on one of our sites or employees, please email info@emterra.ca with further details. You can also leave a Google Review for a particular Emterra site by searching for the site on Google.

I'd like to file a complaint against an Emterra driver.

Safety is of the utmost importance to us at Emterra. If you've had an unsafe experience with one our crew members, please email info@emterra.ca with further details including time and location, and the truck number if possible.